In 2025, the South African Social Security Agency (SASSA) continues to provide the Social Relief of Distress (SRD) grant, but many applicants have faced rejections or disruptions in their monthly R370 payments. The good news is that SASSA has kept its appeal and reapplication system open to ensure deserving individuals can still access this vital support.
If your SRD grant application was declined, or you previously received payments that have since stopped, you may still qualify through a reapplication or appeal process. The updated process is fully online, making it more accessible to millions of unemployed South Africans who rely on this grant for basic needs.
Why Your SRD Grant May Have Been Declined
Every application for the SRD R370 grant goes through a verification process by SASSA and its partners, including checks on identity, income status, UIF registration, and bank account activity. A rejection doesn’t always mean you’re ineligible many are turned down due to temporary disqualifying factors, missing documents, or incorrect personal details.
In 2025, common reasons for SRD rejections include:
- Being registered with UIF or SARS
- Receiving another form of government assistance
- Inconsistencies in ID or phone number
- Bank account details not matching application information
- Exceeding the income threshold of R624 per month
For applicants who believe their rejection was in error, an appeal can be lodged, and if circumstances have changed, a reapplication is also possible.
Who Can Appeal or Reapply for SRD in 2025?
Appeals are allowed for anyone who was declined for one or more months of the SRD R370 grant and believes they now meet the eligibility criteria. Reapplications are meant for people who:
- Missed the initial application window
- Were approved previously but stopped receiving payments
- Need to update their details (banking, contact, income)
To be eligible for the SRD grant appeal or reapplication, you must:
| Eligibility Requirement | Details |
|---|---|
| Age | Must be between 18 and 60 years old |
| Employment Status | Unemployed and not receiving any income above R624 |
| Social Assistance | Not receiving NSFAS, UIF, or other SASSA grants |
| Residency | Must be a South African citizen, permanent resident, or refugee |
| ID Verification | Must have a valid South African ID or refugee permit |
| Banking Details | Must provide valid bank or mobile wallet details |
How to Appeal or Reapply for the SRD Grant
The reapplication and appeal process is simple and online-only, which means you don’t need to visit SASSA offices. Here’s how it works in 2025:
Step 1: Visit the official SASSA SRD website – https://srd.sassa.gov.za
Step 2: Select “Lodge Appeal” if your application was declined
Step 3: Log in with your South African ID number and phone number used during the original application
Step 4: Review the reason for rejection and submit supporting evidence (if needed)
Step 5: Submit your appeal within 90 days of receiving the decline notice
If you’re reapplying (new or previous applicant with changed details):
Step 1: Go to the same SRD website
Step 2: Click on “Reapplication” and follow the on-screen prompts
Step 3: Provide updated personal, income, and banking details
Step 4: Confirm your consent for personal information checks
Step 5: Wait for SMS confirmation of status update
Processing may take up to 14–21 working days, and successful applicants will receive a payment in the next cycle.
What Happens After You Appeal?
Once your appeal is submitted, it is reviewed by the Independent Tribunal for Social Assistance Appeals. They will assess whether your application was unfairly declined based on new or corrected information. If approved, your missed payments may be backdated to cover previously unpaid months.
You can track your appeal status online, and no fee is required for this process. All payments are still R370 per month, disbursed through your selected bank or mobile wallet.
Final Notes for 2025 SRD Grant Applicants
The SRD grant remains a lifeline for millions across South Africa, especially amid unemployment and economic uncertainty. If your application was rejected, don’t give up you have every right to lodge an appeal or reapply with updated information.
SASSA has improved its digital systems in 2025 to make the appeal process quicker and more transparent. As long as you meet the requirements, there’s a clear pathway to reclaim your support.